1. Deposits

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- A deposit may be required to secure your project and schedule materials.

- Deposits are fully refundable if the project is canceled before any materials are ordered or work has begun.

- If materials have been ordered but work has not started, your deposit will be refunded minus the cost of any non-returnable or custom-ordered materials.

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2. Cancellations Before Work Begins

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- If you cancel your project before any work begins and before materials are ordered, you will receive a full refund of your deposit.

- If you cancel after materials are ordered but before work starts, we will refund your deposit minus the cost of any non-returnable or custom materials.

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3. Cancellations After Work Begins

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- If work has begun, refunds are not available for completed labor or installed materials.

- Any unused portion of your deposit (after deducting labor and materials costs) will be refunded.

- If the project is canceled due to unforeseen circumstances on our end, you will receive a full refund for any work not completed or materials not used.

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4. Completed Work

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- Once a project is completed and approved by the customer, all payments are considered final.

- Any concerns about workmanship are covered under our 5-year warranty—please contact us for warranty service rather than a refund.

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5. Service Packages (e.g., 1-Year Gutter Cleaning)

- Refunds for unused service packages are available if canceled before services begin, minus any completed cleanings at the standard single-service rate.

- After services have started, refunds are prorated based on the number of completed visits.

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6. Special Circumstances

- If you are not satisfied with our work, please notify us within 30 days. We will make every reasonable effort to address and resolve your concerns.

- Refunds are not available for issues outside our control (e.g., pre-existing damage, customer-supplied materials, or weather delays).

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7. How to Request a Refund

- To request a refund, please contact our office at [phone number] or [email address] with your project details and reason for the request.

- Approved refunds are typically processed within 7–10 business days.

What to include in the Refund Policy